Welcome to Footway Group - We run Specialized Stores Online

POWERED BY FOOTWAY
POWERED BY FOOTWAY

Frequently asked questions

Do you want to return the product?


You can easily return it without charge and get your money back. So that you can be entirely sure about your purchase, we offer a 365-day returns policy. No return form is necessary as all the information we need is already on the sticker. It could take up to 7 business days for the return to be registered.

1. Put the product in its original packaging and/or then in a plastic bag.
2. Close the bag, attach the return label.
3. When the return label is marked
a) Parcel Connect, leave the return with your DHL Freight service point, a DHL Freight locker or book a pick-up.
b) UPS, drop off the parcel to UPS service point.
c) Express Worldwide, contact DHL Express at (https://mydhl.express.dhl) or call 0844 248 0844  to book your pickup. When booking, use the Waybill number stated on your return label.
4. The Proforma invoice should be placed on the outside of the parcel for inspection.
5. When we have received the product, we will refund you.
6. If you want to make an exchange, make a new order on the website.

Missing your return label? You may download a new return label for free by logging into our platform.


Change of product


If you want to make an exchange, just place a new order and return the other product for a refund.


Complaint


Do you need to make a complaint on a product? Send an e-mail to Storesupport-GB@footway.com. Attach a picture along with your order number and a brief description and we'll help you further.


Shipment time


All products on the website are in stock. When you order on weekdays, we will ship within 24h. You will then receive a tracking number via email. Your parcel will arrive as specified in the checkout, depending on carrier.


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General Terms and Conditions


For more information about personal data management, integrity and other terms and conditions, see  General Terms and Conditions.


Contact information

Customer support


Storesupport-GB@footway.com
0800 098 8300
www.facebook.com/footway

We're open 8-16 all business days


Our warehouses


NB! – Use the returns label when returning items.

Mineralgatan 7
254 64 Helsingborg
Sweden

Williams Väg 13
635 06 Eskilstuna
Sweden

All products shown on the website are stocked in our warehouses, which gives the shortest possible delivery time. If the product does not fit, we welcome returns. In the event of a return please use our returns label.

Other contact information

Local administration


Footway UK (NB! - not warehouse) 
5 Upper Montagu Street
London W1H 2AG
VAT: GB 299688017


Suppliers


invoice@footway.com
Footway Group AB
PO Box 1292, 164 29 Kista
Sweden
Org.nr: 556818-4047
VAT: SE556818404701


Press and Investor Relations


Susanne Cederström
ir@footway.com
+46 735 266 098


Corporate Contacts


Daniel Mühlbach, Managing Director
oss@footway.se
+46 735 336 545

Louise Liljedahl, Operations
oss@footway.se
+46 763 168 140


Footway HQ


Victoria Tower, floor 31
Nolsögatan 3
Stockholm, Kista
Sweden

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© 2010-2021 Footway Group AB Listed on Nasdaq First North Growth MarketStoresupport-GB@footway.com - 0800 098 8300
United Kingdom